Shipping & Returns

SHIPPING POLICY

For Australia and New Zealand, Please allow at least 1 business day to deliver from our Australia warehouse  after your oder is placed. 

Orders placed on Saturdays, Sundays and public holidays are processed the following business day.

Most order are shipped via Post Office unless under special arrangement.

 

We make every attempt to deliver your product as fast as possible but we cannot guarantee delivery time. To ensure that you receive your order when you need it, please plan accordingly. During the holidays, please place your order at least one week prior to ensure timely delivery.

For international order excludes Hong Kong, Macau, Singapore, Malaysia, please allow 3  business days to deliver from our warehouse. The receiving date will depends on the country and the delivery service being chosen.

 

Please contact our CS if there is any delivery enquiry.

Shipping Rates

Australia Standard Shipping: AUD $10, approx. 2 - 6 business days

Australia Express Shipping: AUD $15, approx. 1 - 2 business days

*Standard local is FREE if your order is over $100. 

For Hong Kong & Macau customers, please go to HK WEBSITE to purchase.

For Singapore customers, please go to SINGAPORE WEBSITE to purchase.

Please Note: Your order is shipped from our warehouse in Australia, goods may be subject to local import duties and taxes which are payable in your country before delivery can be made. Customers will be responsible for any local duties and taxes that are required. Please check with your local government authority before ordering if you are unsure.

Delivery Times

Please note, delivery times are based on orders placed during weekdays.

Australian Metro

Melbourne:

Standard: 1 - 2 business days;

Express: 1-2 business days

Sydney:

Standard: 2 - 3 business days;

Express: 1-2 business days

Brisbane:

Standard: 3 - 4 business days;

Express:1-2 business days

Adelaide:

Standard: 2 - 3 business days;

Express:1-2 business days

Perth:

Standard: 4 - 5 business days;

Express:1-2 business days

Tasmania:

Standard: 3 - 4 business days; 

Express:1-2 business days

Darwin Metro:

Standard: 4 - 5 business days; 

Express:1-2 business days

Australian Regional

Please note, delivery to or from regional areas may take longer, please see the Australia Post website for details.

 

Standard post:

Victoria: 2 - 3 business days

New South Wales: 3 - 4 business days

Queensland: 5 - 6 business days

South Australia: 3 - 4 business days

Western Australia: 4 - 5 business days

Northern Territory: 6 - 7 business days

Note: Delivery times are forecast and may subject to change. Delivery times are based on orders placed between weekdays. 

Return & Exchange Policy

Thanks for purchasing our products~

We do not offer Refund to the products being sold. however, we do offer return only if the product relates to our quality issue within 3 calendar days of your purchase. The return product can be exchanged to a same new product or other product with same value. 

The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process the return under our agreement. 

If the product is damaged in any way, or you have initiated the return after 3 calendar days have passed, you will not be eligible for a return.

If anything is unclear or you have more questions feel free to contact our customer support team.